30 Day Guarantee FAQs
How to return a product
If you would like to return or exchange any product under our 30 day satisfaction guarantee, please email our Customer Service team on firstname.lastname@example.org or follow these instructions:
Please select Customer Return Form to complete a short returns questionnaire and using the Royal Mail free return label in your recent order, post the product* including your name and order number to us within 7 days of completing the form.
*If requesting a full-refund, any gift with purchase will need to be included or a partial refund issued.
Pai Skincare Returns
18 Colville Road
On receipt we will contact you to confirm we have received the package and arrange a refund or exchange.
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