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Delivers to: Europe (free)

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30 Day Guarantee FAQs

How to return a product

You can use any Pai product for a full 30 days and if you're not completely satisfied you can return them to us for a full refund or exchange.

To arrange an exchange or return, please complete our returns form. 

Please allow one week from when you have notified us you have posted a product back for the refund to clear your account.

If you'd like some skincare advice first, please email our customer experience team. We're more than happy to help!

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