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30 Day Guarantee FAQs

How to return a product

If you would like to return or exchange any product under our 30 day satisfaction guarantee, please email our Customer Service team on support@paiskincare.com or follow these instructions:

Please select Customer Return Form to complete a short returns questionnaire and using the Royal Mail free return label in your recent order, post the product* including your name and order number to us within 7 days of completing the form.

*If requesting a full-refund, any gift with purchase will need to be included or a partial refund issued.

Pai Skincare Returns
18 Colville Road
London
W3 8BL

On receipt we will contact you to confirm we have received the package and arrange a refund or exchange.

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